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Why Is My Card Declining?

This step-by-step guide will show you how to find out why your card is declining so you can take the proper next steps.

1

Log into Bank of America Works.

2

Under the Accounts Dashboard section of your home page, click on the drop down triangle next to your 4-digit Card number.

Under the Accounts Dashboard section of your home page, click on the drop down triangle next to your 4-digit Card number.
3

Select "View Auth Log" from the drop down menu.

Select "View Auth Log" from the drop down menu.
4

Your Authorization Log will show you the status of your recent transactions, and if Declined, will give a reason for that Decline. The Procurement Services webpage "SPCC Resources and Guides" has a list of common decline reasons and what they mean. Knowing why your card is declining will allow you to take the next appropriate steps.

Your Authorization Log will show you the status of your recent transactions, and if Declined, will give a reason for that Decline. The Procurement Services webpage "[SPCC Resources and Guides](https://adminfinance.umw.edu/procurement/small-purchase-credit-card/spcc-resources-and-guides/)" has a list of common decline reasons and what they mean. Knowing why your card is declining will allow you to take the next appropriate steps.